You can create your account directly on our website in just a few clicks.

From your personal space, you have the option to modify your information, track your orders and manage your preferences.

Click on "Forgot password" from the login page and follow the instructions to reset it.

You can subscribe to the Newsletter from our website to receive our news, offers and updates.

You can unsubscribe at any time via the link in our emails.

Our customer service team is here to help:

• via the contact form available on our website, or by email at shop@parfumsmicallef.com
  
• or directly via WhatsApp , accessible from the official website
  

Our team will be happy to assist you.

If your product is damaged, missing, or there is a delivery error, we invite you to contact our customer service immediately, specifying the problem encountered.

Please provide your order number and a phone number so that we can respond to you as soon as possible.

Browse our site, add the items of your choice to your cart, then click on "Order".

Once payment is validated, your order is prepared within 5 working days , then handed over to the carrier according to the selected delivery method.

Delivery times vary depending on the destination and the carrier chosen.

As a guide, delivery usually takes place between 3 and 7 working days after your order is handed over to the carrier.

Orders are prepared quickly. Any request for cancellation or modification must be sent to customer service as soon as possible.

Once the order has been shipped, no changes can be made.

Yes. All transactions made on our site are fully secured thanks to payment protocols that comply with current standards.

We invite you to check your payment information or try another payment method.

If the problem persists, our customer service team is available to assist you.

Returns are accepted in accordance with our General Terms and Conditions of Sale , provided that the products are unused and in their original packaging .

• For orders delivered in Europe and internationally , return shipping costs are the responsibility of the customer and will be deducted from the refund or credit value .
  
• For countries outside Europe , we invite you to consult our General Terms and Conditions of Sale , which specify the applicable terms and conditions depending on the destination.

The refund is made via the payment method used when ordering , or in the form of a credit note depending on the choice made.

By ordering from our official website, you will benefit from:

• authentic and official perfumes
  
• samples offered
  
• neat packaging
  
• a dedicated customer service
  

By joining the M.Micallef Club , you also benefit from:

• exclusive discounts
  
• personalized attention
  
• offers and benefits reserved for members

The only way to guarantee the authenticity of an M.Micallef perfume is to buy it on our official website, in our stores or from authorized retailers.

Eau de Parfum offers an elegant balance between intensity and subtlety.

Nectars or "perfume extracts" are more concentrated, more opulent and offer longer-lasting wear.

Yes. The iconic M.Micallef bottles are hand-blown, decorated and adorned in our workshops.

Some models are also hand-painted , making each bottle a unique piece.

Engraving is offered on a selection of bottles.

When it is not offered, it means that the material or finish of the bottle does not allow for optimal engraving.

Yes. For every purchase of a 100ml perfume, a 10ml spray bottle is offered , filled with the same fragrance as the one ordered.

We recommend storing your perfume in a cool, dry place away from light and heat.

There is no strict expiry date. An optimal usage period of approximately 3 years is recommended, provided the product is stored properly.