General conditions of sale

The site is the property of Beauty International SA, as well as all related rights, operated by Scentcolux SAS under license.

Any reproduction, in whole or in part, is prohibited. The site contains all the identification data of the SAS "Scentcolux" (hereinafter referred to as "the company"), sales offers, prices, practical terms, payment, warranty, data processing, and services: you acknowledge and accept these terms of sale.

1. Purpose

A. These conditions, together with the order form and, where applicable, the order confirmation email, invoices, and other legally binding contractual documents, constitute the contract to the exclusion of any other document.

B. These general terms and conditions of sale govern the contractual relationship between the company and the customer, who accepts them without reservation by placing an order.

C. Any stipulation or condition originating from the client and deviating from these conditions shall be deemed unwritten, inapplicable, even if the order has been validated.

D. These conditions shall prevail over any other conditions contained in any other document unless expressly waived beforehand.

E. The company is authorized to modify these conditions at any time; modifications will apply as soon as they are published online, but not to orders placed before that date.

2. Order

A. All orders must be submitted in the format specified on the website and contain all required information. The customer is solely responsible for this. All orders must be confirmed before they can be processed.

B. Before confirming the order, the customer must absolutely reread and modify it if necessary because once the confirmation is made, the order is final, no further changes are possible.

C. Any order is only validated by sending the customer an acknowledgement of receipt and only after final receipt of payment, exclusively by card, carried out in accordance with the procedure put in place by the company.

D. No express or implied warranty exists or is created with respect to the information published; the customer is solely responsible for the choices made in their order.

E. For its order and all communications, subcontracting, partial or total, is authorized by the client.

3. Payment

A. Only bank cards presented on the website, on the order form, are accepted.

B. Any payment is only effective if it is fully agreed upon in accordance with the contractual procedure.

C. Otherwise, the order is automatically cancelled, by right.

D. Any use of a card that does not comply with the conditions and stipulations of the financial institution will result in the cancellation of the order.

E. Any sum credited to the company's account, corresponding to an order, may never be debited again, for any reason whatsoever, even at the request of a bank or any financial institution, generally any, such as MasterCard, Visa or American Express, their general conditions being, in this respect, unenforceable against the company unless expressly agreed to in writing by the latter.

4. Client

A. By placing an order, the customer confirms that they are legally capable of making the purchase.

B. He is prohibited from reselling any purchased product, except in exceptional circumstances as a collector.

C. The customer acknowledges placing an order and having it delivered within the contractual territory defined on the website.

5. Offer

A. The offer only applies to the products listed and published on the website, and is subject to availability.

B. The offer is addressed only to the consumer, i.e. the customer, to the exclusion of any professional.

6. Products

A. The company guarantees the essential characteristics described in the offer to which the delivered product must correspond, however, variations in detail or differences in perception are excluded from any guarantee.

B. The photos or drawings illustrating the products are not contractual; errors or differences with the delivered products do not engage the company's liability.

7. Delivery

A. The delivery time is indicated on the order confirmation and begins the day after validation. This is an average delivery time. The company typically undertakes to fulfill the order within two business days of validation and to hand the package over to the carrier within that timeframe. This average delivery time is 8 business days outside the EU.

B. The partial delivery of an order results in additional costs to be borne by the party requesting the partial delivery.

C. The carrier is solely responsible for any delays, as delivery to the customer is made by handing the package over to the carrier, which entails the transfer of risk. By placing the order, the customer accepts the choice of carrier proposed by the company and agrees to its terms and conditions, which are available on the carrier's website or upon request.

D. In the absence of a delivery date expressly agreed upon by the customer and the company, delivery must be made no later than 30 business days from the order confirmation date. Otherwise, the sale is automatically void and the company is obligated to reimburse the customer according to the terms stipulated below in the section "Returns and Cancellations". This 30-day period is extended to 45 business days outside the EU.

E. The customer acknowledges having verified the suitability of the ordered products for their needs and having received any relevant information and advice. The customer is responsible for the use of the products by themselves and by any third party.

8. Product unavailable

A. If a product cannot be delivered despite order confirmation, the company will notify the customer as soon as possible and in any case before the expiry of the delivery period specified in the order. The customer must then confirm the order by accepting the new delivery date, or cancel it for the missing product only, free of charge, and receive a refund of the amount paid for that product. Failing this, the company will choose.

B. Prompt reimbursement of payment constitutes termination of the contract without any further rights or obligations.

9. Returns and Cancellations

A. The customer has 14 calendar days to withdraw from the contract, starting from the day of delivery, i.e., from the date the package is handed over to the customer or any third party receiving it, other than the carrier. The product must be returned no later than the fifteenth day following the day of delivery, in its original packaging and in perfect, undamaged condition. Outside the EU, the right of withdrawal is also limited to 14 days, but starting from the day after the order is accepted. Returns are only accepted if the product does not conform to the order or if the maximum delivery time has not been met. This right of withdrawal does not apply to orders made to the customer's specifications or personalized goods. Withdrawals and returns of opened or unsealed products are also prohibited.

B. The customer is required to use the form provided for this purpose on the website to exercise their right of withdrawal, and to complete it clearly and fully. Regardless of the method of communication, the customer must ensure they obtain an acknowledgement of receipt from the company, as they bear the burden of proof.

C. The company will reimburse the customer for the full amount paid following a valid withdrawal within 14 working days of both notification of the exercise of this right and the return of the goods, using the same payment method as that chosen for the initial payment, provided that this payment has been previously acknowledged as final, and without any additional costs to the company.

D. The customer alone bears the costs of returning the package.

E. The customer is required to return the package as soon as they have notified the company of their withdrawal, and they must arrange this return using the same method as the original delivery. All returned products must be in their original packaging, in perfect condition, and unused. Any return made after the withdrawal period will be refused. All risks associated with the return of the product will be borne by the customer.

F. The legitimate third-party beneficiary of an order has the same rights and obligations as the customer, but the refund can only be made to the customer.

G. The valid exercise of the right of withdrawal terminates the contract

H. The right of return is limited to the product sold and the complete package/box; it cannot be exercised on a product offered as a gift and purchased separately.

I. The burden of proof of the proper exercise, within the time limits, of the right of withdrawal rests solely on the customer.

J. Any order for engraved or personalized bottles will not be returned or exchanged.

10. Fees

A. The pricing of costs, necessarily included in the prices, or accounted for and invoiced, in case of invalid return or multiple shipments, is shown on the order form.

B. The company does not charge additional costs for customer phone calls.

C. Any exceptional or incidental charges may only be invoiced with the express prior agreement of the customer no later than when the order is placed.

11. Import Taxes and Duties

VAT is included in the price and is paid at the rate applicable in France. Outside the EU, the price is exclusive of VAT and other duties and taxes. The customer is responsible for informing themselves of and paying these charges in accordance with the laws and customs in force in their country of residence and the country of final destination of the agreed delivery. The company cannot be held liable in this regard .

12. Guarantees

A. Transfer of ownership to the customer is acquired upon delivery of the product to the carrier, which can only take place after final receipt of payment.

B. The company is liable for hidden defects. The customer agrees that the period for liability is reduced to 30 days from the discovery of the hidden defect, taking into account the nature of the products.

C. The company is also liable for apparent defects, provided that the customer notifies the company in writing within two business days of receiving the delivery, either by the customer or a third party, and that the carrier is not liable. The customer must follow the procedure outlined in the "Returns and Cancellations" section.

D. The company can only be held liable for the reimbursement of the sum paid, and not for any other sum or compensation for any possible or alleged damage.

E. In the event of a claim, the burden of proof rests entirely with the client.

F. The company is exempt from liability in the event of force majeure, i.e., unforeseeable and insurmountable events such as an export or import ban, fire, strike, or other causes of force majeure commonly recognized as such in France, as well as in the event of hardship

G. In the event of non-conformity of the delivered product to the order (delivery of a different product than the one ordered), the company is bound by the same obligations as in the event of withdrawal by the customer, who however has the choice of expressly demanding, without further costs, the conforming execution of his order.

H. Any liability under the contract shall never exceed twice the price received for the order

13. Personal data

A. The nature of the operations performed on personal data are as follows: recording, consultation, organization and structuring, modification, alignment, compilation, extraction, communication by transmission, erasure, solely for the purposes of managing and marketing its own products

B. Cookies are used according to a policy accessible on the website. The customer acknowledges and guarantees that they have read and understood this policy.

C. The databases created by the company are protected and comply with European law. The customer may restrict any data insertion and extraction according to the options specified on the order form. The customer may object to any cookies, independently of any action the company may take.

D. Each party contributes, according to its means, to the security relating to the protection of personal data; the company has a personal data protection officer

E. Newsletter communication is provided by Sendinblue (www.sendinblue.com), a company that guarantees full compliance with the GDPR (General Data Protection Regulation), including the right to rectification, the right to be forgotten, the right to object, the right to data portability, and the right of access.

14. Intellectual Property Rights

A. The trademarks, signs, names, and logos appearing on this website are protected, and without express prior authorization, all reproduction and use is prohibited. The texts, drawings, images, photos, and other elements of this website are protected, and it is prohibited to copy, reproduce, extract, distribute, modify, alter, etc.

B. The contract does not entail any transfer of intellectual property rights to the client regarding the information, products, services and website

15. Jurisdiction and Applicable Law

A. European law and then French law are applicable, and the French language / Before French civil courts

B. Any provision of this contract that is inapplicable due to a mandatory legal provision of public policy in the client's country shall merely be unenforceable and shall not render the other contractual terms unenforceable or invalid.

C. Territorial jurisdiction is assigned to the location of the headquarters of the company "Scentcolux"

16. Products offered as part of a promotional offer

As part of promotional offers including free products , these are conditional upon maintaining the initial order.

In the event of a total or partial return of an order , all free products with a unit value exceeding €10 must be returned in perfect condition, unopened and in their original packaging .

If the products in question are not returned , no refund can be issued.

A credit note for the corresponding amount will then be issued to the customer, valid for a future order , according to the conditions specified by the House.