General conditions of sale

The site is the property of Beauty International SA, as well as all related rights, operated by Scentcolux SAS under license.

Any reproduction, in whole or in part, is prohibited. The site contains all the identification data of the sas "Scentcolux" hereinafter referred to as "company", sales offers, prices, practical terms, payment, guarantee, processing of your data, and services: you acknowledge and accept these conditions of sale.

1. Purpose

A. These conditions constitute, with the purchase order, and where applicable, the order confirmation email, the invoices, the binding contractual documents and together form the contract to the exclusion of any other document

B. These general conditions of sale govern the contractual relations between the company and the customer, who accepts them without reservation when placing an order.

C. Any stipulation or condition emanating from the customer and deviating from these conditions is deemed unwritten and inapplicable, even if the order has been validated.

D. The Conditions shall prevail over any other conditions contained in any other document unless expressly waived in advance.

E. The company is authorized to modify these conditions at any time, the modifications being applied as soon as they are posted online but not for orders placed before this date.

2. Order

A. All orders must be submitted in the form provided on the website and must contain all required information. The customer is solely responsible for this. All orders must be confirmed before they can be processed.

B. Before confirming the order, the customer must absolutely reread it and modify it if necessary because once the confirmation is made, the order is final, no changes are possible.

C. Any order is only validated by sending the customer an acknowledgment of receipt and only after final receipt of payment, exclusively by card, made in accordance with the procedure established by the company.

D. No express or implied warranty exists or is created with respect to the information published; the customer is solely responsible for the choices of his order

E. For its order and all communications, subcontracting, partial or total, is authorized by the customer

3. Payment

A. Only bank cards presented on the site, in the order form, are accepted.

B. Any payment is only effective if it is fully approved in accordance with the contractual procedure.

C. Failing this, the order is automatically cancelled, as of right.

D. Any use of a card that does not comply with the conditions and stipulations of the financial institution will result in the cancellation of the order.

E. Any amount credited to the company's account, corresponding to an order, may never be re-debited, for any reason whatsoever, even at the request of a bank or any financial institution, generally any, such as MasterCard, Visa or American Express, their general conditions being, in this respect, unenforceable against the company except with prior, express written derogation from the latter.

4. Client

A. The customer confirms by his order that he is legally capable of making the purchase

B. He is prohibited from reselling any product purchased, except exceptionally as a collector.

C. The customer acknowledges placing an order and having it delivered to the contractual territory defined on the site.

5. Offer

A. The offer only applies to products appearing on the list established and published on the site, and within the limits of available stocks.

B. The offer is only addressed to the consumer, i.e. the customer, to the exclusion of any professional.

6. Products

A. The company guarantees the essential characteristics described in the offer to which the delivered product must correspond, variations in detail or differences in perception being excluded from any guarantee.

B. The photos or drawings illustrating the products are not contractual, errors or differences with the products delivered do not engage the responsibility of the company.

7. Delivery

A. The delivery time is shown on the order acknowledgment and begins the day after its validation. This is an average time. The company normally undertakes to fulfill the order within two working days from validation, and to entrust the package to the carrier within this time. This average time is 8 working days outside the EU.

B. The split delivery of an order entails additional costs to be borne by the person requesting this split.

C. The carrier is solely responsible for any delays, delivery being made to the customer by handing over the package to the carrier, which entails the transfer of risk. By placing the order, the customer accepts the choice of the carrier proposed by the company and agrees to the conditions of the latter, made available to him on the site of this carrier, or upon his request.

D. In the absence of a deadline expressly agreed upon by the customer and the company, delivery must be made no later than 30 working days after the order has been validated. Failing this, the sale is automatically null and void and the company is required to reimburse the customer according to the terms stipulated below in the “Return and Withdrawal” section. This 30-day period is extended to 45 working days outside the EU.

E. The customer acknowledges having verified the suitability of the products ordered for their needs and having received any information and advice. The customer is responsible for the use of the products by themselves and any third parties.

8. Product unavailable

A. In the event that a product cannot be delivered despite the validation of the order, the company will notify the customer as soon as possible and in any case before the expiry of the delivery time specified in the order; the customer must, by return, confirm the order by accepting the new time limit, or cancel it for the missing product only, free of charge, and be reimbursed for the amount paid for this product. Failing this, the company will choose.

B. Reimbursement of payment made as soon as possible constitutes termination of the contract without any other rights or obligations.

9. Return and Withdrawal

A. The customer has a period of 14 clear days to withdraw from the day of delivery, i.e. from the delivery of the package to the customer or any third party, who receives it, other than the carrier. He is required to return, no later than the fifteenth day following the day of delivery, the product, in its packaging in perfect condition, intact. Outside the EU, the right of withdrawal is also limited to 14 days, but from the day after acceptance of the order. Return of goods is only permitted if the product does not conform to the order or if the maximum delivery time is not respected. This right of withdrawal is not open when the order concerns a good made according to the customer's specifications or if it is personalized. The withdrawal and return of opened or unsealed products are also prohibited.

B. The customer is required to use the form provided for this purpose on the website to exercise the right of withdrawal, and to complete it clearly and completely. Regardless of the method of communication of this document, the customer must ensure that they obtain an acknowledgment of receipt from the company, as they have the burden of proof.

C. The company will reimburse the entire amount paid by the customer following a valid withdrawal within 14 working days following both notification of the exercise of this right and recovery of the goods, using the same payment methods as those chosen for payment, provided that this payment has been previously recognized as final, and this without additional costs for the company.

D. The customer is solely responsible for the cost of returning the package.

E. The customer is required to return the package as soon as he has notified his withdrawal, and he will organize this return by the same method as the delivery. Any returned product must be in its original packaging, in perfect condition, without having been used. Any return outside the withdrawal period will be refused. Any risk associated with the return of the product will be borne by the customer.

F. The legitimate third party beneficiary of an order has the same rights and obligations as the customer but the refund can only be made to the customer.

G. The valid exercise of the right of withdrawal terminates the contract

H. The right of return is limited to the product sold and to the complete package/set; it cannot be exercised on a product offered as a gift taken separately.

I. The burden of proof of the correct and timely exercise of the right of withdrawal rests solely with the customer.

10. Fees

A. The pricing of the costs, necessarily included in the prices, or recorded and invoiced, in the event of an invalid return or multiple shipments appears on the order form.

B. The company does not charge additional costs for customer phone calls.

C. Any exceptional or incidental costs may only be invoiced with the express prior agreement of the customer at the latest when the order is placed.

11. Taxes and Import Duties

VAT is included in the price and is paid at the rate in force in France. Outside the EU, the price is exclusive of VAT and other duties and taxes. The customer is responsible for informing himself about and taking charge of their payment in accordance with the laws and customs in force in the buyer's country of residence and the country of final destination of the agreed delivery. The company may never be held responsible in this regard .

12. Guarantees

A. Transfer of ownership to the customer is acquired upon delivery of the product to the carrier, which can only take place after final receipt of payment.

B. The company is responsible for the guarantee against hidden defects. The customer accepts that the period of liability is reduced to 30 days from the discovery of the hidden defect, taking into account the nature of the products.

C. The company is also bound by the warranty for visible defects, but on condition that the customer specifically notifies the company in writing within 2 working days of receipt of the delivery by him or a third party, and that the carrier is not liable. The customer will respect the procedure indicated in § “Return and Withdrawal”

D. The company may only be held liable for the reimbursement of the amount paid, and not for any other sum or compensation in compensation for any possible or alleged damage.

E. In the event of a claim, the burden of proof lies entirely with the customer.

F. The company is exempt from liability in the event of force majeure, i.e. unforeseeable and insurmountable events such as a ban on exports, imports, fire, strikes, or other causes of force majeure usually recognized as such in France, as well as in the event of hardship.

G. In the event of non-conformity of the delivered product with the order (delivery of a product other than that ordered), the company is bound by the same obligations as in the event of withdrawal by the customer, who however has the choice of expressly demanding, without further costs, the compliant execution of his order.

H. Any liability under the contract may never exceed twice the price received for the order.

13. Personal data

A. The nature of the operations carried out on personal data are as follows: recording, consultation, organization and structuring, modification, reconciliation, compilation, extraction, communication by transmission, deletion, for the sole purposes of managing and marketing its own products.

B. Cookies are used according to a policy accessible on the site. The customer acknowledges and guarantees that they have read this policy.

C. The databases created by the company are protected and comply with European law. The customer may limit any insertion and extraction according to the option appearing on the order form. The customer may oppose any cookies, by their own means, regardless of what the company may do.

D. Each party contributes, according to its means, to the security relating to the protection of personal data; the company has a personal data protection officer

E. Communication by Newsletter is provided by Sendinblue ( www.sendinblue.com ), a company that guarantees full compliance with the GDPR (general data protection regulation) including the right of rectification, the right to be forgotten, the right to object, the right to portability and the right of access

14. Intellectual rights

A. The trademarks, signs, names, logos appearing on the site are protected and without express prior authorization, all reproductions and uses are prohibited. The texts, drawings, images, photos, and other elements of this site are protected and it is prohibited to copy, reproduce, extract, distribute, modify, alter, etc.

B. The contract does not entail any transfer of intellectual property rights to the customer over the information, products, services and site

15. Jurisdiction and Applicable Law

A. European law and then French law are applicable, and the French language / Before the French civil courts

B. Any provision of this contract which would be inapplicable due to a mandatory legal provision of public order in the customer's country, would only be unenforceable, and would not result in the unenforceability or nullity of the other contractual conditions.

C. Territorial jurisdiction is attributed to those of the headquarters of the company “Scentcolux”