General conditions of sale

The site is the property of Beauty International SA, as well as all related rights, operated by Grasse Iconic Notes SAS under license.

Any reproduction, in whole or in part, is prohibited. The site contains all identification data for the SAS "Grasse Iconic Notes", hereinafter referred to as "the company", as well as sales offers, prices, practical terms, payment methods, guarantees, data processing, and services: you acknowledge and accept these terms of sale.

1. Purpose

A. These conditions, along with the purchase order, and where applicable, the order confirmation email, and invoices, constitute the enforceable contractual documents and together form the contract, to the exclusion of any other document.

B. These general terms and conditions of sale govern the contractual relationship between the company and the customer, who accepts them without reservation by placing an order.

C. Any stipulation or condition originating from the customer that deviates from these conditions shall be deemed unwritten, unenforceable, even if the order has been validated.

D. These conditions shall prevail over all other conditions appearing in any other document unless expressly agreed otherwise in advance.

E. The company is authorized to modify these conditions at any time, with the modifications being applied upon their online publication but not for orders placed before that date.

2. Order

A. Any order must necessarily be submitted in the form provided on the site and contain all required information. The customer is solely responsible for this. Any order must be confirmed before it can be taken into account.

B. Before confirming the order, the customer must carefully review and modify it if necessary, because once confirmed, the order is final, and no further changes are possible.

C. Any order is only validated by sending the customer an acknowledgment of receipt and only after definitive payment has been received, exclusively by card, in accordance with the procedure established by the company.

D. There are no express or implied warranties regarding the information published; the customer is solely responsible for their order choices.

E. For their order and all communications, partial or total subcontracting is authorized by the customer.

3. Payment

A. Only credit cards presented on the site, on the order form, are accepted.

B. Any payment is only effective if it is fully approved in compliance with the contractual procedure.

C. Otherwise, the order is automatically cancelled by right.

D. Any use of a card that does not comply with the conditions and stipulations of the financial institution will result in the cancellation of the order.

E. Any sum credited to the company's account, corresponding to an order, can never be re-debited, for any reason, even at the request of a bank or any financial institution, such as MasterCard, Visa, or American Express, their general conditions being, in this respect, unenforceable against the company unless there is prior, express, written waiver from the company.

4. Customer

A. The customer confirms by their order that they are legally capable of making the purchase.

B. They are prohibited from reselling any purchased product, except exceptionally as a collector.

C. The customer acknowledges placing an order and having it delivered within the contractual territory defined on the site.

5. Offer

A. The offer only covers the products listed and published on the site, within the limits of available stock.

B. The offer is intended only for consumers, i.e., the customer, to the exclusion of any professional.

6. Products

A. The company guarantees the essential characteristics described in the offer, to which the delivered product must correspond, with variations in detail or differences in perception, however, being excluded from any warranty.

B. The photos or drawings illustrating the products are not contractually binding; errors or differences with the delivered products do not engage the company's liability.

7. Delivery

A. The delivery time is indicated on the order acknowledgment and begins the day after its validation. This is an average time. Ordinarily, the company undertakes to execute the order within two working days from validation and to entrust the package to the carrier within this period. This average time is 8 working days outside the EU.

B. Split delivery of an order incurs additional costs, payable by the party requesting such splitting.

C. The carrier is solely responsible for any delays, with delivery made to the customer by handing over the package to the carrier, which entails the transfer of risk. By placing the order, the customer accepts the carrier chosen by the company and agrees to their conditions, made available on the carrier's website or upon request.

D. In the absence of a period expressly agreed upon by the customer and the company, delivery must be made no later than 30 working days from the validation of the order. Otherwise, the sale is automatically null and void, and the company is obliged to refund the customer according to the terms stipulated below in the "Returns and Withdrawal" section. This 30-day period is extended to 45 working days outside the EU.

E. The customer acknowledges having checked and confirmed that the ordered products meet their needs, and having received any information and advice. The customer is responsible for the use of the products by themselves and by any third party.

8. Product unavailable

A. In the event that a product cannot be delivered despite the validation of the order, the company will notify the customer as soon as possible and in any case before the expiration of the delivery period provided for in the order; the customer must confirm the order by return, accepting the new deadline, or cancel it for the missing product only, without charge, and be reimbursed the amount paid for this product. Failing this, the company will choose.

B. The reimbursement of the payment made as soon as possible constitutes termination of the contract without further rights or obligations.

9. Return and Withdrawal

A. The customer has a period of 14 clear days to withdraw, starting from the day of delivery, i.e., from the handover of the package to the customer or any third party who receives it, other than the carrier. They are obliged to return the product, in its perfect, intact packaging, no later than the fifteenth day following the day of delivery. Outside the EU, the right of withdrawal is also limited to 14 days, but starting from the day after the order acceptance. The return of goods is only permitted if the product does not conform to the order or if the maximum delivery time is not respected. This right of withdrawal is not available when the order concerns a product manufactured according to the customer's specifications or if it is personalized. The withdrawal and return of opened or unsealed products are also prohibited.

B. The customer is required to use the form provided for this purpose on the website to exercise their right of withdrawal, and to complete it clearly and completely. Regardless of the method of communication of this written notice, the customer must ensure they obtain an acknowledgment of receipt from the company, as they bear the burden of proof.

C. The company will refund the full amount paid by the customer following a valid withdrawal within 14 working days following both the notification of the exercise of this right and the recovery of the goods, using the same payment method chosen for the payment, provided that this payment has been previously recognized as definitive, and without additional costs for the company.

D. The customer is solely responsible for the costs of returning the package.

E. The customer is obliged to return the package as soon as they have notified their withdrawal, and they will organize this return by the same method as that of delivery. Any returned product must be in its original packaging, in perfect condition, and unused. Any return outside the withdrawal period will be refused. All risks related to the return of the product will be borne by the customer.

F. The legitimate third-party beneficiary of an order has the same rights and obligations as the customer, but reimbursement can only be made to the customer.

G. Valid exercise of the right of withdrawal terminates the contract.

H. The right of return is limited to the product sold and the complete package/set; it cannot be exercised on a product offered as a separate gift.

I. The burden of proof for the proper exercise, within the time limits, of the right of withdrawal, rests solely with the customer.

J. Any order for engraved or personalized bottles will not be returned or exchanged.

10. Fees

A. The pricing of fees, necessarily included in the prices, or accounted for and invoiced, in case of invalid return or multiple shipments, is indicated on the purchase order.

B. The company does not charge additional costs for customer phone calls.

C. All exceptional or incidental costs can only be invoiced with the express and prior agreement of the customer at the latest when placing the order.

11. Taxes and Import Duties

VAT is included in the price and paid at the rate in force in France. Outside the EU, the price is exclusive of VAT and other duties and taxes, and the customer is responsible for informing themselves and arranging payment in compliance with the laws and customs in force in the buyer's country of residence and the agreed final delivery country. The company can never be held responsible in this regard.

12. Warranties

A. Ownership is transferred to the customer upon delivery of the product to the carrier, which can only take place after definitive payment has been collected.

B. The company is bound by the warranty against hidden defects. The customer accepts that the period for engaging liability shall be reduced to 30 days from the discovery of the hidden defect, taking into account the nature of the products.

C. The company is also bound by the warranty against apparent defects, but on condition that the customer notifies the company precisely, in writing, within 2 working days of receiving the delivery by them or a third party, and that the carrier's liability is not engaged. The customer shall follow the procedure indicated in the "Returns and Withdrawal" section.

D. The company can only be held liable for the reimbursement of the amount paid, and not for any other amount or compensation for any potential or alleged damage.

E. In case of a complaint, the burden of proof rests entirely with the customer.

F. The company is exempt from liability in cases of force majeure, i.e., unforeseeable and insurmountable events such as an export or import ban, fire, strike, or other cases of force majeure usually recognized as such in France, as well as in cases of hardship.

G. In case of non-conformity of the delivered product with the order (delivery of a product other than the one ordered), the company is bound by the same obligations as in case of withdrawal by the customer, who nevertheless has the choice to expressly demand, without additional costs, the conforming execution of their order.

H. Any liability under the contract shall never exceed twice the price collected for the order.

13. Personal Data

A. The nature of the operations carried out on personal data are as follows: recording, consultation, organization and structuring, modification, reconciliation, compilation, extraction, communication by transmission, erasure, for the sole purposes of managing and marketing its own products.

B. Cookies are used according to a policy accessible on the site. The customer acknowledges and guarantees their proper understanding of this policy.

C. The databases established by the company are protected and comply with European law. The customer can limit any insertion and extraction according to the option on the order form. The customer can object to any cookies, by their own means, independently of what the company can do.

D. Each party contributes, according to its means, to the security related to the protection of personal data; the company has a data protection officer.

E. Communication by Newsletter is handled by Shopifail Mail, a company that guarantees full compliance with the GDPR (General Data Protection Regulation), including the right to rectification, the right to be forgotten, the right to object, the right to data portability, and the right of access.

14. Intellectual Property Rights

A. The trademarks, signs, names, logos appearing on the site are protected, and in the absence of express prior authorization, all reproductions and uses are prohibited. The texts, drawings, images, photos, and other elements of this site are protected and it is forbidden to copy, reproduce, extract, disseminate, modify, alter, etc.

B. The contract does not entail any transfer of intellectual property rights to the customer regarding the information, products, services, and site.

15. Jurisdiction and Applicable Law

A. European law and then French law are applicable, and the French language / Before French civil courts.

B. Any provision of this contract that would be unenforceable due to a mandatory public order legal provision of the customer's country would only be unenforceable and would not result in the unenforceability or nullity of the other contractual conditions.

C. Territorial jurisdiction is attributed to those of the registered office of the company "Grasse Iconic Notes SAS".

16. Products offered as part of a promotional offer

In the context of promotional offers including free products, these are conditional on the initial order being maintained.

In the event of a total or partial return of an order, all free products with a unit value greater than €10 must be returned in perfect condition, unopened, and in their original packaging.

Failure to return the free products concerned will result in no refund being issued.

A credit note for the corresponding amount will then be issued to the customer, valid for a future order, according to the conditions specified by the House.